Help Center

If you encounter any issues with your order, feel free to reach out to us as soon as possible, and we’ll assist you.

Ordering from us is quick and easy. You can order through our website.

Website Order:

1. Browse our Shop and select your desired item.
2. Click "add to cart" for the chosen product.
3. Click on checkout.
4. Provide your personal info and address.
5. Choose a payment method, then click "Pay now"
6. That's it! Your order is now processed and in our system.

We understand your concern, which is a valid one given some online shops' lack of transparency. At Rafika, we prioritize your peace of mind. We offer a "Pay on Delivery" option, ensuring you only pay when the product reaches you. You can inspect the material upon delivery without opening the package. If the product isn't to your liking, you have the right to decline it, and you'll only be charged for the delivery service. Your satisfaction and trust are our top priorities.

Currently, we only ship within Egypt. Stay tuned for updates on international shipping in the future.

• 2–5 business days
• 7–9 business days

Processing time: Orders are usually processed within 2–3 business days after payment confirmation.

We deliver to all cities and governorates across Egypt.

Shipping fees are calculated at checkout based on your address and order size.

Yes, once your order is shipped, you will receive a tracking number via email or SMS.

Yes! You can return any item within 2 days (24–48 hours) of receiving it, as long as it’s:

• In its original condition
• Unused and unwashed
• With tags and packaging intact

Please contact us via WhatsApp or Instagram within 2 days of receiving your order.

Refunds are processed after we inspect the item. You’ll receive your refund via InstaPay, bank transfer, or mobile wallet within up to 14 days.

No, sale/discounted items and items damaged by the customer or missing tags are not eligible for return or exchange.

Unfortunately, we don't offer try-before-you-buy. However, if the product doesn't meet your expectations, you can return it within the return period.

We provide a size chart for each product. If you’re unsure, feel free to contact us — we’ll gladly help you pick the perfect fit!